Booking & Service Terms (WhatsApp & Phone Jobs)

Last updated:December 30, 2025.

These Booking & Service Terms apply to all bookings made with GO Recoveryvia WhatsApp, phone calls, SMS, or verbal agreement. By requesting and confirming a service through these channels, you agree to the terms below.

These terms are designed to be clear, fair, and easy to understand and should be read alongside our Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy.

1. Booking Confirmation

1.1 A booking is considered confirmedonce: - You have requested a service via phone or WhatsApp, and- We have confirmed availability and dispatched or scheduled a driver.

1.2 Verbal confirmation, WhatsApp messages, or written confirmation via SMS/email are all considered valid booking confirmations.

2. Information You Must Provide

To ensure the correct service and pricing, you must provide accurate details including:

  • Full name and contact number
  • Vehicle make, model, and registration number
  • Exact pickup location (postcode and access details)
  • Drop-off location (if applicable)
  • Vehicle condition (running or non-running)
  • Any special circumstances (accident damage, locked wheels, low clearance, etc.)

Providing incorrect or incomplete information may result in additional chargesor cancellation without refund.

3. Pricing & Quotes

3.1 Prices quoted via phone or WhatsApp are estimatesbased on the information provided.

3.2 Final pricing may change if:

  • The vehicle condition differs from what was described
  • The location is difficult to access
  • Additional work or equipment is required
  • Waiting time is incurred

3.3 Any additional charges will be explained before proceeding where possible.

4. Call-Out Fees

4.1 Once a driver is dispatched, a call-out fee applies.

4.2 Call-out fees cover fuel, time, and operational costs and are non-refundable.

5. Payment Terms

5.1 Payment is required before or at the time of service, unless otherwise agreed.

5.2 Accepted payment methods may include:

  • Cash
  • Bank transfer
  • Card payment

5.3 Failure to make payment may result in the service being stopped or the vehicle retained where legally permitted.

6. Cancellations & No-Shows

6.1 Cancellations made before dispatchmay not be charged.

6.2 Cancellations made after dispatch, or where the driver has arrived, will incur a call-out or cancellation fee.

6.3 A no-show fee applies if:

  • You are not present at the agreed location
  • The vehicle is not accessible
  • Keys are not available and no prior agreement exists

7. Vehicle Access & Responsibility

7.1 You must ensure: - The vehicle is accessible - Keys are available unless otherwise agreed - The area is

safe for loading

7.2 GO Recovery is not responsible for delays or additional costs caused by blocked access, restricted

parking, or unsafe conditions.

8. Personal Belongings

8.1 You are responsible for removing personal belongings from the vehicle.

8.2 GO Recovery is not liable for loss or damage to items left inside the vehicle.

9. Delays & Unforeseen Circumstances

9.1 Estimated arrival times are not guaranteedand may be affected by traffic, weather, road conditions, or previous jobs.

9.2 We are not liable for delays outside our control.

10. Acceptance of Terms

By confirming a booking via WhatsApp or phone, you confirm that:

You have read and accepted these Booking & Service Terms

You authorise GO Recovery to carry out the requested service

You agree to the quoted or adjusted price

Contact Details

If you have any questions regarding these Booking & Service Terms, please contact:

GO Recovery

Email: help@gorecovery.co.uk
Phone: 0141 212 5912