Privacy Policy

Last updated: 15 December 2025

GO Recovery (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, or use our vehicle recovery and roadside assistance services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

1. Who We Are

Business Legal Name: GO Recovery LTD
Registered Address: 26 Walkinshaw Street, Glasgow, G40 3PG.
Email: help@gorecovery.co.uk
Phone: 03331880033
Website: www.gorecovery.co.uk

GO Recovery provides vehicle recovery, roadside assistance, transport, Jump Start, Auction Collection and related services across the UK.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Directly

  • Full name
  • Phone number
  • Email address
  • Vehicle make, model, registration number
  • Pickup and drop‑off locations
  • Postcode and location details
  • Details of the service requested (recovery, jump start, transport, etc.)
  • Messages sent via contact forms, WhatsApp, email, or phone

b) Automatically Collected Information

When you visit our website, we may automatically collect: – IP address – Browser type and version – Device information – Pages visited and time spent on the website – Referral source

This information is collected using cookies and similar technologies.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to enquiries and service requests
  • To arrange and dispatch vehicle recovery or roadside assistance
  • To contact you regarding your booking or service
  • To provide customer support
  • To send service updates or confirmations
  • To process payments and issue invoices
  • To improve our website, services, and customer experience
  • To comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process personal data based on the following legal grounds:

  • Contractual necessity: To provide recovery or transport services you request
  • Legitimate interests: To operate and improve our business and services
  • Legal obligation: To comply with tax, insurance, or regulatory requirements
  • Consent: Where you have given clear consent (e.g. optional marketing communications)

5. Sharing Your Data

We may share your personal data only where necessary, including with:

  • Our drivers and dispatch staff
  • Independent subcontracted drivers (where applicable)
  • Payment service providers
  • IT and website service providers
  • Insurance companies (where required)
  • Law enforcement or regulatory authorities (when legally required)

All third parties are required to handle your data securely and lawfully.

6. WhatsApp, Phone & Email Communication

When you contact us via WhatsApp, phone, or email: – Your communication may be recorded or stored for service and training purposes – WhatsApp communications are subject to WhatsApp’s own Privacy Policy

We use these channels strictly for service‑related communication unless you explicitly consent to marketing messages.

7. Cookies and Tracking Technologies

Our website uses cookies to: – Ensure the website functions correctly – Analyse website traffic and performance – Improve user experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

For more details, please see our Cookie Policy.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure servers and systems
  • Restricted access to personal data
  • Password protection and encryption where applicable

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.

9. Data Retention

We retain personal data: – For the duration of our business relationship – As required for accounting, tax, or legal purposes – No longer than necessary for the purposes it was collected

Once no longer required, data is securely deleted or anonymized.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to processing of your data
  • Request restriction of processing
  • Request data portability
  • Withdraw consent at any time (where consent is the legal basis)

To exercise your rights, please contact us using the details above.

11. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

12. Children’s Privacy

Our services and website are not intended for children under the age of 16. We do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

GO Recovery
Email: help@gorecovery.co.uk
Phone: 03331880033